Graphic Connections Group is not a huge online digital publishing company with a room full of telemarketers who read the answers to your questions off a computer screen. Every employee at GCG has spent time in the press room and in the graphics studio and has years of experience in book printing. We understand every aspect of the self-publishing process. At GCG, we take the time to get to know you AND your book. We will help you through the entire process. Creating and publishing a book is a project filled with important details. We help you through this to ensure the end results are nothing but spectacular.
WE ANSWER PHONES WITH REAL PEOPLE
How many times have you called a company only to be greeted with computer automation? Usually it starts out with something like this: “Please press 1 for this and 2 for that.” Once you press enough buttons you are thrown into a voicemail┬ábox,┬áand sometimes it’s not even the right person’s. This will never happen at GCG. During business hours (8 am to 5 pm CST, Monday-Friday), our professional staff will answer the phone. We will either answer your questions or transfer you to the person most qualified to do so. You may leave a message if you like, but when you need immediate service, we do our best to give it to you.
WE RETURN PHONE CALLS PROMPTLY
In the event that the person you need is not available when you call and you choose to leave a voice message, our professional staff is expected to call everyone back the minute they are freed up. This is usually less than an hour.
OUR LEVEL OF QUALITY CONTROL IS UNSURPASSED
Other publishers or printers may be less expensive; however, they will also print exactly what you submit to them. If you are experienced in file preparation, and are sure your file is 100% perfect without needing customer care, this may be the route for you. Cheaper online self publishing services do not take pride and specialized care in your finished product the way GCG handles every project. The old saying “You get what you pay for” can still be very true in the printing and publishing industry.
Statistics show that over 90% of files received by printers online are NOT correct. With GCG, you can be assured that your files are submitted to a professional who can identify any problems before the book is printed. We offer solutions and give you the choice on how you would like to proceed.
As the creator, author, writer, we want your focus to be on your book. At GCG our specialty is printing and producing a high-quality finished product of which you can be proud.
LONGEVITY IN THE MARKETPLACE
For over 30 years, GCG and our affiliated companies have been book printing and book publishing for customers around the world. We have established a long-term position in the marketplace because we are not a fly-by-night company looking to get rich and pull out. Our professional staff consists of long-term employees who embrace a core philosophy of not only providing the best service we can, but also developing lifelong relationships with our customers. Whatever the challenge, be it children’s books, history books, a family genealogy, or a fictional novel, we specialize in creating solutions that make YOU, our customer, happy. Without you and the overall success of any project, we do not have a thriving business.
Add all this up and you get a level of service that you just won’t find anywhere online. Give us a try and you won’t be sorry. Repeat orders from satisfied customers is a testament to our service.
We also consult with you about marketing ideas and options. We care about your success long after the printing process is complete.